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Terms of warranty

Limited Warranty Details

  • Premium LCD Upgrade Kits have a 2 year warranty.
  • Economy LCD Products have a 9 month warranty.
  • Light LCD Monitors (LL Version) have a 1 year warranty.
  • Refurbished LCD Products have a 90 day warranty.
  • Touchscreens, Keypads & Overlays have a 90 day warranty.
  • All other Monitech brand new products have a 1 year warranty unless otherwise noted on the specific web page.

Warranty is void if:

  • Product is shipped to us without completed Warranty Claim and RMA number
  • Product is damaged due to misuse or improper handling
  • Any parts are replaced or repaired
  • Product is used or placed inappropriately
  • Product is exposed to liquids, harmful gases, electrical shock, physical shock, or temperatures outside -4°F to 140°F (-20°C to 60°C)
  • Product is used with electrical voltage other than 12VDC
  • Serial or product label is modified or removed.

Did you buy this product through one of our distributors?

If you have purchased this product through a distributor or reseller, please contact them to begin the warranty process.

LCD upgrade kit Returns within 10 days of purchase

Submit the Warranty Claim within 10 days and return the product within 30 days for 100% refund, 100% credit or exchange.

LCD upgrade kit Returns within 30 days of purchase

Submit the Warranty Claim within 30 days and return the product within 60 days for 90% refund, 100% credit or exchange.

Failure within two years (Premium LCD kits only)

2 year warranty applies to the Premium LCD upgrade kits only, purchased after Feb 1, 2018 (does not apply to the New LL version LCD’s nor the TL series). For product purchased prior to Feb 1, 2018 we offer 1 year warranty. Please submit the Warranty Claim within 2 years of your purchase for review. If applicable, we will repair the item or replace it free of charge and will ship the item back to you via UPS Next Day (EOD). If you need a faster return,  we ask you to cover the expedite service charges.

Refurbished LCD units carry a 90 day warranty

Our Refurbished units come with a 90 day (3 month) warranty from the date of purchase. The  above refund policy (10 day, 30 day) also applies to Refurbished units.

Economy line LCD’s carry a 9 month warranty

If your (TL series) Economy brand fails within 9 months from the date of purchase, return it for repair. The above refund policy (10 day, 30 day returns) applies to Economy line of products.

The major differences from the Premium LCDs are: the LL series do not have the protective front glass, and the customer has to mount the LCD to the plastic brackets provided, there is also a shorter warranty term.

Light LCD monitors (LL version) 1 year warranty

Our Light Version monitors (The LL series) carry a 1 year limited warranty. Three differences from the Premium LCDs are:

1) LL Version has a Do It Yourself (DIY) install Kit comes with the metal mounting brackets that Customer needs to install according to the Controller frame alignment.
2) LL version does not have protective anti-glare front glass.
3) LL Version has only 1 year warranty

The  above refund policy (10 day, 30 day) also applies. Please submit the warranty form no later then 1 year after the purchase, for review.

Touchscreens, Keypads & Overlays 90 day warranty

Replacement Controller keypad and overlays (with or without touchscreen) have a 90 day limited warranty. These units must be installed by a qualified technician. Warranty void if damaged during installation.

Submit Warranty / Claim Form

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