Did you buy this product through one of our distributors?
If you have purchased this product through a distributor or re-seller, please contact them to begin the warranty process.
International Customers (Other than USA & Canada) are responsible for cost of shipping on warranty returns and exchanges.
LCD upgrade kit Returns within 10 days of purchase
Submit the Warranty Claim within 10 days and return the product within 30 days for 100% refund, 100% credit or exchange.
LCD upgrade kit Returns within 30 days of purchase
Submit the Warranty Claim within 30 days and return the product within 60 days for 90% refund, 100% credit or exchange.
Failure within two years (Premium LCD kits only)
2 year warranty applies to the Premium LCD upgrade kits only, purchased after Feb 1, 2018 (does not apply to the New LL version LCD’s nor the TL series). For product purchased prior to Feb 1, 2018 we offer 1 year warranty. Please submit the Warranty Claim within 2 years of your purchase for review. If applicable, we will repair the item or replace it free of charge and will ship the item back to you via UPS Next Day (EOD). If you need a faster return, we ask you to cover the expedite service charges.
Refurbished LCD units carry a 90 day warranty
Our Refurbished units come with a 90 day (3 month) warranty from the date of purchase. The above refund policy (10 day, 30 day) also applies to Refurbished units.
Economy line (TL version) LCD’s carry a 9 month warranty
If your (TL series) Economy brand fails within 9 months from the date of purchase, return it for repair. The above refund policy (10 day, 30 day returns) applies to Economy line of products.
The major differences from the Premium LCDs are: the TL series do not have the protective front glass, and the customer has to mount the LCD to the plastic brackets provided, there is also a shorter warranty term.
Light LCD monitors (LL version) 1 year warranty
Our Light Version monitors (The LL series) carry an 18 month limited warranty. Three differences from the Premium LCDs are:
1) LL Version has a Do It Yourself (DIY) install Kit comes with the metal mounting brackets that Customer needs to install according to the Controller frame alignment.
2) LL version does not have protective anti-glare front glass.
3) LL Version has an 18 month warranty
The above refund policy (10 day, 30 day) also applies. Please submit the warranty form no later then 1 year after the purchase, for review.
Touchscreens, Keypads & Overlays 90 day warranty
Replacement Controller keypad and overlays (with or without touchscreen) have a 90 day limited warranty. These units must be installed by a qualified technician. Warranty void if damaged during installation.
Submit Warranty / Claim Form